Privacy and cookies

At We Are With You (formerly Addaction), we are committed to protecting and respecting your privacy when using our website. This page tells you:

  • How we protect your data
  • What data is collected
  • How we use your data
  • Our policy on sharing this data
  • What to do if your data is incorrect

This privacy notice covers and although we do link to other websites. If you follow these links, you will no longer be subject to We Are With You privacy terms. We recommend you read the other sites’ privacy notices.

How we Protect your Data

We protect your data by asking for only the minimum we need. We store it securely when we are using it and until we dispose of it securely using guidelines set by the Information Governance Alliance

When we use other companies to help provide a service, for example a chat application, which is hosted by an external technology company to provide a web chat service, your data will be used by them too. We have legal agreements in place with them which set out how we share and use this information.

When you become an We Are With You client/service user, we keep your data on secure databases, protected by passwords, encryption and firewalls. If you contact us on social media e.g. Facebook or Twitter, you agree to their terms and conditions and understand that information posted in the public domain is not confidential.

What Data is Collected?

We use cookies to collect information when you visit our website including your IP address, how many people visit which webpages and your preferences. Details on the types of cookies we use can be found in the table below and general information on cookies is available here. You can change your cookie settings at any time.

We also collect data when you enter information into forms or applications such as:

  • Webchat
  • Newsletter subscriptions

How we Use your Data

We use the data from cookies to learn how much our website is used, what pages people visit and when they return. This helps us to make our website better. We keep this data anonymous.

By entering data on our forms or apps, we understand that you have given us that information for a purpose.

We Are With You will use your data to provide the services and support you have asked for, and to improve our organisation and services for others.

Our Policy on Sharing this Data

We have policies on gathering consent and sharing information appropriately. We may share anonymised information in order to improve our services or report our activity.

We are committed to keeping people safe, and this means that we may share your data with other appropriate organisations if we believe there is a good reason to. We’ll usually let you know if this happens, unless telling you would cause harm.

See our confidentiality page for more information.

What to do if your Data is Incorrect

Once you have submitted data e.g. an email address to subscribe to the newsletter, it is saved in our systems. If you notice that something is incorrect, email and we will remove or correct it for you.

You have the right to change your mind about who you give your consent to. Please use the details above to get in touch if you would like to change your preferences. You can unsubscribe from our newsletter by clicking the link at the bottom of the emails we send.

If you wish to make a complaint to or about We Are With You, please contact us. You can also make complaints directly to the Information Commissioner’s Office at


Cookie Type Duration Description
Accessibility settings Persistent Until end of session We offer the facility for users to adjust the text size & colour options for any page on our site. A cookie is used to remember these settings as you navigate between pages of the site.
Cookie Header Persistent 1 year In the header of each web page on this site you will see a message alerting you of our privacy and cookie policy. If you’ve seen this message once, you probably won’t want to see it again. We use a cookie to remember this setting. User data is all anonymous.
Google Analytics Persistent 1 Year To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.
Google Translate Third Party Until end of session We offer users the facility to translate any of our site pages via Google’s translation services. Google will use cookies to remember your translation selection between pages.
WordPress Persistent 1 Year WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.